Refund policy

If for any reason you wish to cancel your order with us please send an e-mail to hello@burtiesboutique.co.uk. We can cancel the order at any time so long as the goods haven’t been despatched.

In the event that your order has been despatched you can return the goods within 30 days. The goods must be returned in resalable condition. The costs of returning goods to us will be met by you. When we receive the goods we will authorise a refund (excluding postage costs)

The goods will remain your responsibility until they have been safely delivered to us. We strongly advise that you insure the goods and get proof of posting in case of loss or damage. 

Return Address:

Burties Boutique Ltd

39 High Street

Ibstock

LE67 6LH

Submit a return request

Click here or visit the "Request a return" page from our website footer.

1. Log in to your account:

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right at our cost.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.